Blog

January 30th, 2013

Email is a crucial component that many businesses have come to rely on, so much so that when the program they use has a problem the whole business is hamstrung. Many companies use Microsoft's Outlook, which does stop working from time-to-time. One of the most common issues is when your emails aren't being sent.

Here's three tips on what to do if there is an email stuck in your outbox.

Re-send it From Outlook's main window, click on the Send/Receive tab (usually located beside Home), followed by Send All. This will tell the program to try and send any email in the inbox again. After you press this, check your outbox to see if the email is still there. If it isn't, you know it has been sent.

Check the attachment If you notice an email is still sitting in your outbox, check and see if you attached a file. As a general rule of thumb: Larger files will take longer to send. Is the attachment a big file? If yes, try waiting a few minutes (it could take upwards of 10 minutes depending on file size).

Another problem may be that the file size is above the attachment limit, which is ordinarily set by the email server. If the attachment is over the limit, Outlook will continuously try to send the message, but it won't be able to send it. You often won't be able to change the email once it's in the outbox. The easiest way to remedy this is by:

  • Clicking on the Send/Receive tab.
  • Selecting Work Offline from the ribbon.
  • Opening the message and deleting the attachment.
  • Making the attachment smaller.
  • Re-attaching the file and sending the email again.
There are many ways you can make attachments smaller. One of the most popular is to zip it using a program like WinZip, or PeaZip. If the attachment is still too large, you may be better off trying one of a  number of cloud storage solutions which allow you to upload and share larger files. You will just have to let email recipients know the link of the file in the email.

You're offline If the email still isn't being sent take a look at the bottom of the window in Outlook. There should be a grey bar, called the Status Bar. If you see a yellow warning triangle with an '!' in it and the words Disconnected beside it, that  means either your Internet connection isn't working or the email server is offline.

To check if your Internet connection is working, try loading any webpage. If this doesn't load, most browsers will display an error message, telling you to check your Internet connection. If the Internet is working fine, it's probably a good chance your email service is offline. When the server comes back online, the warning triangle should be replaced with the Outlook logo and a note stating you are connected.

To learn more about how to ensure Office and all of the related products are helping make business easier, please contact us.

Published with permission from TechAdvisory.org. Source.

January 16th, 2013

When it comes to computers, many users are constantly installing programs they need and deleting others they don't use. From time-to-time, users run out of hard drive space and go on a bit of a deleting binge to free up space. What can sometimes happen though is that you go too deep into the OS file system and end up getting rid of something important, like the recycle bin, for example. If you use a Windows machine and this happens, there's no need for panic and you can follow some simple steps to bring it back.

Here's how you can restore your recycle bin if it goes MIA.

Windows 8, 7 and Vista

  1. Right-click on any blank space on your desktop.
  2. Select Personalize.
  3. Choose Change Desktop Icons from the left side of the window. It's usually located just under Tasks.
  4. Click the box next to Recycle Bin.
  5. Click Apply.
The window that opens up also displays common desktop icons, and clicking the box beside these will put an icon on your desktop. You can also change an icon by selecting it from the box and clicking Change Icon. Pressing Restore Default will return the icons to their default picture.

Windows XP For Windows XP users, the manual process is a lot more intensive. To make it easier, Microsoft developed a Fixit tool, that when clicked on will restore the recycle bin. You can find the tool here. All you have to do is click the button with the mechanic holding a wrench, saying Fix It. An app will download and run, and you should soon see your recycle bin reappear.

While you may feel a little silly, deleting the tool that allows you to delete, mistakes are often easily made. What you need to know is how to fix them. If you would like to learn more Windows tips, please contact us.

Published with permission from TechAdvisory.org. Source.

March 12th, 2010

Client Access Portal

Client Access Portal

With Autotask Client Access Portal it allows us to facilitate clear and easy communication back and forth with you, our valued clients. It also provides clients with your own secure web portal, to submit trouble tickets and requests, review work status and much more. The Client Access Portal stands guard, 24/7, to accelerate communications.
Client Access Portal helps us to work smarter for you!

  • Speed service trouble ticket submission and improve accuracy
    You can submit service tickets directly into Autotask anytime you wish, 24/7. Submissions arrive fast and without transcription errors.
  • Increase client satisfaction
    Through the Client Access Portal, you, our client, can work with the engineers at gregmason.com in setting priorities, reviewing work status and evaluating goals.
  • Reduce time having to call us for a status.
    You are able to submit and monitor tickets, update tasks, review invoices, and check project status at anytime, via the web.

Call us at 603-669-4116 to request a free subscription to Autotask Client Access Portal today.