For over 2 ½ years, gregmason.com has enabled us to focus on our core competencies, dental services. From the first time we called gregmason.com to rebuild our malfunctioning server, the organization has been very responsive to our needs. We engaged gregmason.com from a referral on the Dentrix web site. As a certified Dentrix engineer, they have been able to keep our practice up and running with his extensive knowledge of Dentrix and the integration of Dexis and MedicTalk.Dr. Stephen Peer DMD Tilton, NH
gregmason.com planned and directed our major transition from a terminal based patient management system to Dentrix with digital radiography in every operatory, which was the first in our region. When presented with difficult integration issues, their technical knowledge and attention to detail made the difference.
gregmason.com's team is very responsive, prioritizing important issues that arise and dealing with them quickly and effectively. They understands the business issues related to the practice of dentistry and ensures that our networks are secure, protecting our patient’s personal information. Their detailed follow-up and preventive maintenance; helps us avoid a major problems with our network and systems. I can reach them any time day, or night for trouble-shooting or technical assistance. Their organization is flexible, working after office hours or on weekends to prevent disruptions to our practice.
For the past 10 years gregmason.com has designed, configured, and managed all of our information technology systems. Their team are our IT department providing all systems and end user support. The systems they maintain include servers and workstations, internet, firewall, email, wireless network access, virus protection, content filtering, ProSystem FX accounting software, Timeslips, and QuickBooks, as well as others.
We rely on gregmason.com, especially during tax season, when our systems must be running 100% of the time. gregmason.com makes us a priority, with prompt response to our calls and effective resolution of any problems we encounter.
We have been working with gregmason.com for three years now and we are very satisfied with the service that has been offered to us. When we first started working with gregmason.com our system was in bad shape and Greg and Company got it straightened out in a timely fashion and have been maintaining it ever since. We have has several occasions when a file has been lost or there has been a major problem with the network and gregmason.com have always reacted immediately to our request. I have always been able to reach Greg or one of his associates almost immediately or certainly within 30-45 minutes or less. I would say 99% of the time I am able to reach Greg immediately. Greg has recently handled a move for us which made the transition very easy. We have been approached by many IT companies for our business but I have always turned them down because I believe we are now receiving the highest of service and we have a great track record with using gregmason.com.Bill Grenier, President National Aperture, Inc. Salem, NH